This can happen if your home internet connection is not working for any reason. If your Wiser HubR cannot connect to the internet (via your router) this will be indicated by a flashing red LED above the SETUP button on the HubR
If the LED is solid red above the setup button on the HubR it means that the HubR cannot connect to the cloud, if this happens please confirm that your home internet is working – you can do this by connecting another device such as smart phone or tablet to the Wi-Fi and checking that you can still access a website.
If your home internet is not working please contact your internet service provider.
If everything looks OK, try restarting your home router, and force closing the app, then try logging in again after 5 minutes, if the problem persists please get in touch.