Firstly make sure the app is up to date, and that you are running the latest version. You can do this by going to the App store or Google Play store and seeing if there are any updates available.
If this is up to date please check the LED status on the HubR, if a solid red light is on above the setup button this means that the connection to the home Wi-Fi router has been lost, your internet is down, or there is a cloud issue. If you believe that your router and internet are fine please get in touch with us, so that we can help resolve any issue our end. You can contact us via UK Customer Support Number – 0333 600 0622 or Email: firstname.lastname@example.org