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Articles in this section

  • How to reset the Wiser Smart Plug
  • How many devices can one Wiser Plug support as an RF signal range extender?
  • What voltage does the Wiser Smart Plug support?
  • What happens with my Wiser Plugs when I activate Wiser’s Away Mode?
  • Can I plug any electrical device to the Wiser Plug?
  • Can I use the Wiser Smart Plug outdoors?
  • Can I take the Wiser Plug on holiday or use it outside of the UK?
  • Can the Wiser Plug be used on an extension lead?
  • I bought a smart plug to use as an RF range extender for one of my radiator thermostats. Can I move this plug to another wall socket? (WH)
  • Wiser Smart Plug LED behaviour guide
See more

How to reset the Wiser Smart Plug Follow

To watch the video on YouTube click here | How to Reset Your Wiser Smart Plug
 
To reset the device, follow these steps based on your device:
  1. Ensure that the Plug is installed in a wall socket.

  2. Press and hold the ON/OFF button.

  3. In five seconds the LED will flash blue six times then go out. The Plug is now reset.

To pair the device once again please:

  1. Tap Settings icon_0001120452.svg when on the Home screen of the Wiser app.
  2. Tap Devices > + > Appliances > Smart Plug.

    TIP: You can also navigate by tapping Control > + > Appliances > Smart Plug.
    TIP: The next screen shows the joining process of the Plug.
  3. Press and hold the ON/OFF button for 2 seconds on the Plug until the LED flashes blue.

 

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