Why does my boiler keep running even when the heating is set to off in the Wiser app?
How to manually control/override the Wiser Home devices.
My Hub has factory reset automatically what do I do?
The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
Replacing the batteries in my Wiser Radiator Thermostat
How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?

See more

My Hub has factory reset automatically what do I do? Follow

In the rare case that your Hub has reset automatically and your devices have become unpaired, please contact our technical support team and we will investigate further.