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Articles in this section

  • Why does my boiler keep running even when the heating is set to off in the Wiser app?
  • How to manually control/override the Wiser Home devices.
  • My Hub has factory reset automatically what do I do?
  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
  • My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
  • Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
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How to manually control/override the Wiser Home devices. Follow

Some Wiser Home devices have the option for manual control, should you wish to override or control your system manually please follow the relevant guide(s) below:


Room Thermostat 

  • + button = increases setpoint.
  • - button = decreases setpoint.
  • O button = boost
    • 1 x press = 30 mins
    • 2 x press = 1 hour
    • 3 x press = 2 hour  
    • 4 x press = 3 hour  
    • 5 x press = Cancel
NOTE: Boosting the device will increase the setpoint temperature by 2°C

Radiator Thermostat

  • Twist head of the device to the + (clockwise) = increase setpoint by 2°C for an hour
  • Twist head of the device to the - (clockwise) = decrease setpoint by 2°C for an hour

HubR 

There is also the option to override the heating an hot water circuits from the manual override buttons on the 1st or 2nd Generation HubR . To activate the relay press and hold the override button for 3/4s This will then activate the circuit for:

  • 2 hours (heating) 
  • 1 hour (hot water)

The HubR channel override can be cancelled with 1 quick press of the Heating/Hot Water button. 

NOTE: If you have a 1st or 2nd Generation 3-channel HubR both circuits will be activated at the same time during the override

Underfloor Heating Connection Strip

You can activate the emergency heating manually by pressing the channel button if the Hub is not working or when the Wiser Home app is not responding. Follow the steps below to activate the connection strip emergency heating:
  1. Press and hold the Channel Button for longer than 2 seconds.
  2. Hold the channel button to activate channel 1 or press the Channel Button again to select other channels.
    The selected channel LED will start flashing.
  3. When the required channel LED is flashing, press and hold for >2 seconds. 
  4. Once selected this LED will be solid green and the next channel LED will flash. 
    You can select and channel combination, e.g., Channels 1, 3 and 5.
  5. Pressing the Channel Button on channel 6 activates the selected channels. The relevant LEDs will flash green and the actuators open to allow water flow.

Press the Channel Button once again to cancel the override. 

NOTE: After 4 hours an emergency heating stops. The emergency heating can also be stopped by pressing channel button. If multiple Wiser UFH Connection Strips are being used this test can be carried out on all connection strips.

Electrical Heat Switch

You can activate the emergency heating on the Electrical Heat Switch by pressing the Relay Set button when the Hub/Room Thermostat is not working or the Wiser Home app heating control is not responding. Pressing the button a 2nd time will cancel the override.


Smart Plug

You can turn on/off the plug manually by pressing a operation button, when the power output is active the blue LED will be on. 

NOTE: If the LED is off the Smart Plug is not disconnected, this simply means the power output is off

Micro Modules

If a mechanical push-button switch has been connected to the device, the connected switch can manually operate the Power/Dimmer/Shades-controller Micro Module. However, if a mechanical push button is not installed, manual operation the Micro Module must be carried out by a qualified professional, as the device is connected to live electrical wiring.

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