What is the difference between power cycling and factory resetting the Wiser HubR (1st & 2nd Generation)?
How do I remove a device from my Wiser system?
My floor temperature isn't being detected by the sensor when connected to the Electrical Heat Switch/UFH connection strip
Why does my boiler keep running even when the heating is set to off in the Wiser app?
How to manually control/override the Wiser Home devices.
My Hub has factory reset automatically what do I do?
The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
Replacing the batteries in my Wiser Radiator Thermostat
How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?

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Why does my boiler keep running even when the heating is set to off in the Wiser app? Follow

Should you notice that your boiler or Air Sourced Heat Pump is running despite the Wiser system being set to Off please raise a ticket with our technical support team who will investigate further.