Logo Support Hub
Submit a request
Sign in Contact Us Back to Wiser
  1. Drayton By Schneider Electric
  2. Troubleshooting
  3. Set-up / General

Articles in this section

  • Wiser Home device compatibility list.
  • Is my boiler compatible with Wiser?
  • How to identify your Wiser HubR model
  • My Wiser devices are not on the latest firmware what do I do?
  • Which Wiser underfloor heating controller do I need?
  • Having trouble pairing your Thermostats during the initial setup?
  • Is there a monthly cost or contract?
  • Where can I view the End User Licence Agreement and Privacy Policy?
  • My account hasn’t paired – what do I do?
  • I am moving out of my house, how can I make sure that the new tenants can't access my heat report?
See more

How to identify your Wiser HubR model Follow

With the Wiser 2nd Generation HubR you're able to benefit from the new range of smart home devices. However, If you're unsure which one you have, the following guide will assist in identifying your device. 
 
The setup, heating and hot water* buttons on the new 2nd Generation HubR  will be vertically down the left hand side of the device
 
The 1st Generation HubR  have buttons and LEDs across the top in a horizontal format.

*Hot water will only be displayed on 2 or 3 channel HubRs


If the HubR has not yet been installed you may be able to determine the model using the product code or sticker on the reverse side of the Hub, however, this information will not be accessible once the device is connected to the wallplate. The sticker for the 2nd Generation HubR will contain the network SSID and Password whereas the 1st Generation contains only the MAC address. 

Wiser 1st Generation HubR

  • WT714R1S0902 - 1 Channel 
  • WT724R1S0902 - 2 Channel 
  • WT734R1S0902 - 3 Channel 

Wiser 2nd Generation HubR

  • CCTFR6311G2D - 1 Channel 
  • CCTFR6312G2D - 2 Channel 
  • CCTFR6313G2D - 3 Channel 

For further clarification please view the video below:

Click here to watch the video on YouTube

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • Wiser 1st Generation HubR System Limitations
  • Support for Google routers on mesh networks (2.4 and 5Ghz)
  • Have you changed your router or internet service provider?
  • Wiser Home device compatibility list.
  • Will the new Radiator Thermostat (2nd Generation) be compatible with the 1st Generation HubR?

Wiser

Copyright © Drayton By Schneider Electric. All Rights Reserved.

English (United Kingdom) Deutsch