My heat report has stopped working, what should I do?

If the Heat report has stopped working please refresh the app cloud session, this can be done following the steps below:

1. Disable WiFi on your phone running the Wiser Heat app and ensure mobile data is enabled (this ensures your phone is connecting to your system via the cloud)
2. Open the Wiser Heat app
3. Go to settings
4. Tap "account"
5. Logout of the app
6. Login using your email address and password
7. Re-open your heating report

If you have only just setup your Wiser Heat system and there is no data in your heat report please refer to this article When will I see my first Heat Report?