Smart Home

Moments

• What is a moment?
• How do I create a moment?
• How do I cancel a moment?
• What happens if I trigger a moment but a device in my moment is offline?
• Is the Device Lock feature working normally?

Notifications

• What do my battery notification mean?
• Device Offline Notifications

Insights and Heat Report

• Who can see my Heat Report data?
• Can I see the temperature in every room in my Heat Report?
• How many rooms can I view at once in the Heat Report?
• How can I select which rooms I see in multiple room view in my Heat Report?
• I added a new room to my system today, why can't I see it in the Heat Report?
• How do I change between daily, weekly and monthly views in my Heat Report?

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Amazon Alexa

• Why do I get an error message when I try to link my Alexa account?
• What voice commands can I use with my Wiser Home system?
• Can I change the name of my rooms for easier voice control?
• What Amazon Alexa devices will work with my Wiser system?
• How do I connect an Amazon Alexa device to my Wiser Home system?

Google Home

• How long do requests to the Google Assistant override my schedule for?
• What voice commands can I use with my Wiser heating system?
• How do I connect Google Home to my Wiser system?
• What Google Home devices will work with my Wiser system?

IFTTT

• Why can’t I use the Life360 applets anymore?
• Using IFTTT with Wiser