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  • Can I see the temperature in every room in my Heat Report?
  • How many rooms can I view at once in the Heat Report?
  • How can I select which rooms I see in multiple room view in my Heat Report?
  • I added a new room to my system today, why can't I see it in the Heat Report?
  • How do I change between daily, weekly and monthly views in my Heat Report?
  • What do the shaded areas on the graph in my Heat Report show?
  • Can I download a PDF of my Heat Report data?
  • Why can't I see setpoint lines on the multiple rooms view in my Heat Report?
  • Why is the setpoint line in my Heat Report different to the schedule I've set?
  • When will I see my first Heat Report?
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Why do I see 0% saved in my Insights report? Follow

 

Don’t worry – you are already saving energy just by having Wiser installed. The 0% saved means that for some reason, your smart features (Eco Mode and Away Mode) were not able to save any extra energy just yet. 

There are a few reasons why this could be:

  • You have not enabled Eco Mode. To enable, please go to settings. Eco Mode does not activate for a room that's not following a schedule. Ensure this enabled to save as much energy as possible.
  • The energy saving resets at the beginning of every month, so if it’s early in the month your features may not have had enough time to activate, be patient!
  • It could be because it is warm outside and your heating would not have come on at all, so there is nothing to save!
  • You are not using away mode, the more you use it, the more you will save.
  • And finally, always ensure your home address is correct in order to get the correct outdoor temperature for savings calculations, to check or edit this follow this guide.
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