Wiser Shop Ordering FAQs Follow
Where is my parcel?
Parcels can be tracked via the DHL site and inputting your tracking number:
https://mydhl.express.dhl/gb/en/home.html
Can I cancel or modify my order?
Cancellation/modification is subject to the status of order.
To view your order status, view the order in your account or use the tracking link in your order confirmation email.
You can also and contact us with your order number and we'll email you your order status.
To cancel your order, please contact Customer Services on 0333 6000 0622 (op1) or wiser.draytoncontrols@se.com
Can I track my item?
Parcels can be tracked by heading to the DHL website and inputting your tracking number:
https://mydhl.express.dhl/gb/en/home.html
How long does it take to process an order before it is dispatched?
Order shipping will be within five working days from receipt of order/payment
Where are your packages shipped from?
All products are shipped from our manufacturing site in the UK.
Do you ship internationally?
Currently, we only ship to the UK
What do you do with my personal information?
Schneider Electric is committed to protecting your privacy and personal information.
Our Data Privacy Policy explains how and why we use your personal information and how you can exercise your privacy rights.