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26 comments

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    Tony Spence

    May help if the picture was visible. Without the picture this page is pointless

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    Nick Jury

    Hi

     

    Please can you advise why the signal strength does not show on the thermostat display? how do you tell if the thermostat is getting enough signal strength? The picture from your guide shows like a wifi signal indication as below?

     

    Hope you can help

    Nickown?

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    Ian Quinney

    Explain all the symbols that can be displayed please.

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    walterpickford

    The link is missing.
    An explanation of the symbols on the thermostat would be useful. I see no reason why this information needs to be kept secret!

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    dunxd

    I believe all the signal strength icons were removed in an update as they were confusing. If a device disconnects then the app notifies you.

    A weak signal is not necessarily a bad thing if it doesn't result in disconnections - as long as there is any connection the communication between the hub and the device is possible and everything works.

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    John Brown

    What is the % number in the blue circle

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    dunxd

    It is the humidity

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    astableford

    The pictures don't load as others have said, and nobody has responded or fixed the issue.

    I've just noticed also, that the humidity reading is only on the device, doesn't appear anywhere in the app or Insight's?

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    Kenneth Allinson

    why does a room thermostat with fully charged batteries (new) come up on the app with a yellow battery symbol indicating a low battery? 

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    Dave Newman

    rechargeable batteries are only 1.2V. Wiser is looking for Alkaline 1.5V cells so it sees rechargables as low (2.4V instead of 3V).

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    rod.sawers

    The pictures in Wiser support articles are not visible, although I believe they were a couple of months ago.

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    Evilclosetmonkey1981

    If the room thermostat is set up in the same room as a radiator with a thermostat valve does the system use an average of the two readings or does one override the other?

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    dunxd

    The room thermostat always takes precedence as it is generally more accurate. If you have two radiator thermostats it takes an average of the two to figure out the room temperature.

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    David Raworth

    Hi ... if I increase the temp on my room thermostat... the boiler isn't firing up, although the hub is connected?

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    JOAO GOMES FERREIRA

    @David Raworth, 
    In order to try to help you, can you answer the following questions : 

    - Is your Room thermostat connected to the hub? 
    - Is your Set Point temperature lower than your ambiant temperature ?
    - Have you got an electrical heating radiator in the same room as the thermostat ? in addition to hot water heating

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    David Raworth

    I've written another query as my room stat wasn't working... although the battery icon showed full power, my stat wasn't responding when I touched the 0 button.

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    john

    Where is the user guide for the thermostat? This page has no information and the image does not appear.

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    JOAO GOMES FERREIRA

    @John

    This page seems to be working again (the imagine appears again).
    For Thermostat guide, you can find it on the SE E3 shop

    https://shop.se.com/uk/en/room-thermostat-wiser-wn704r0s0902.html (bottom of the page)

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    john

    Thanks but it isn't loading for me, if I right click and open image in a tab this URL returns a page not found 404 error: https://schneider-electric.zendesk.com/hc/article_attachments/360005601717/mceclip0.png   

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    mike.rawlings

    Doesn't work for me either. Message reads cannot show image as it contains an error.

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    JOAO GOMES FERREIRA

    @John & @Mike.rawlings

    I think the problem is now solved. Could you check it again, please ? 

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    astableford

    @Joao this page seems to be working fine for me now. Thanks.
    Just all the other pages to sort now, along with the videos which won’t load as they are ‘private’. Thanks

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    john

    Yes, same here this image works on this article.

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    Gary Knight43

    Hi, I have 2 room thermostats in my system, i can see them in the devices and they are assigned to their respective rooms, however when i look at the home page i do not see them.  I have the same issue across all out phones and ipad the the app is up to date (6.1.5 build 22) - any ideas please?

     

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    dunxd

    You don't see the individual room stats or iTRVs on the home page - what you see is the calculated temperature of each room. For rooms where you have a roomstat this will the temp measured by the roomstat. If you boost the room in the app the roomstat display should be updated, which is a way of checking it all works ok.

    The only devices that seem to show on the home page are the smart plugs.

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    Gary Knight43
    Thanks for your response, I don’t fully agree as I used to be able to see them until a little while ago, you can see here the rooms and devices I have recently removed but no room thermostat 
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