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Articles in this section

  • How does the Trio connect to the smart meter?
  • Can I use my old IHD and the new one at the same time?
  • Why is the System Status screen on my Trio IHD showing a WiFi error?
  • Why has the screen on my Trio IHD turned off / gone blank?
  • Why is my Trio In Home Display not showing any readings?

Why is my Trio In Home Display not showing any readings? Follow

This could be because your display is out of range and not communicating with the smart meter. You can check the signal strength from the Quick Access menu. If the display cannot communicate with the smart meter, it will show “Connecting to smart meter…” when the monitor is turned on. If the display shows ‘Lost network’ or ‘Not commissioned’, then please contact Wiser Customer Service on 0333 6000 622.

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Related articles

  • How do I set up my Trio In Home Display?
  • How does the Trio connect to the smart meter?
  • What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
  • What does the warning triangle mean next to my electricity or gas readings?
  • Can I use my old IHD and the new one at the same time?

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