What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?

This means, that for some reason we could not get your electricity data (nothing is coming through to us from your meter). This does not mean there is a problem with your meter – it is still reading your electricity, it is just that we cannot see it. A few tweaks with your energy supplier should solve the problem. If you have seen this for more than a couple of days please contact our support team on 0333 6000 622 or email [e-mail].