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  • My electricity consumption for the last 30 minutes seems too high, why?
  • What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
  • Why do I see different numbers on my Trio In Home Display and in my Wiser App for Recent Consumption?
  • Why do I see a warning triangle next to my recent electricity or gas consumption?
  • What do the colours mean on my Recent Consumption graphs?

My electricity consumption for the last 30 minutes seems too high, why? Follow

Unfortunately it can occasionally happen for electricity. This is because we receive your electricity consumption every 15 minutes more or less. We sum these two numbers to give you your electricity consumption in the last 30 minutes. Sometimes, the second reading is slightly delayed. When this happens, we approximate your electricity consumption by doubling the first reading, which can make the consumption slightly inaccurate. This solution is temporary and we are working on a smarter solution to eliminate this delay.

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