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Articles in this section

  • My electricity consumption for the last 30 minutes seems too high, why?
  • What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
  • Why do I see different numbers on my Trio In Home Display and in my Wiser App for Recent Consumption?
  • Why do I see a warning triangle next to my recent electricity or gas consumption?
  • What do the colours mean on my Recent Consumption graphs?

Why do I see a warning triangle next to my recent electricity or gas consumption? Follow

We update your consumption every 30 minutes. If for some reason we cannot get access to your data on time, we will tell you that by displaying the triangle. When you click on it a popup window will appear with information when was your data last updated. This can happen separately for gas and electricity. The triangle will persist there until we have your most up-to-date reading again (it will then disappear).

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Related articles

  • What does the warning triangle mean next to my electricity or gas readings?
  • What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
  • How do I set up my Trio In Home Display?
  • Why is my Trio In Home Display not showing any readings?
  • How does the Trio connect to the smart meter?

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