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Articles in this section

  • Why don't I see savings in Summer?
  • How are my smart mode savings calculated?
  • Why is the energy savings amount changing so regularly?
  • I have missing data in my Total Monthly Spend chart, will this impact my Energy Savings chart?
  • Why has the amount saved last month, changed during this current month?
  • How do you convert heating hours to pounds and kWh?
  • Why do I see £0 or 0kWh saved in my Energy Saved tile?

I have missing data in my Total Monthly Spend chart, will this impact my Energy Savings chart? Follow

This means we have lost data from the smart meter, but not necessarily data from Wiser system - we will still have the heating hours which we convert to pounds. Not having energy data will affect the conversion algorithm though, and because of that the savings and the 30-day chart may contain some small errors.

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