I have Insights+ and I am upgrading to Wiser 2nd Generation what do I need to do?

When upgrading to a 2nd Generation Hub^R it is possible to pair your IHD to the new system however Insights+ data will not transfer within the app. 

To prepare the IHD linking please perform a factory reset on the IHD: 

The main menu can be accessed by pressing the   button whilst on the home screen, once on the menu page navigate to: Settings>Advanced>Reset all.

Once reset you will then need to reconnect the device to the Home WiFi. 

Access WiFi settings screen

• Press the "Home" button whilst on the Home screen

• Scroll down the menu to Settings and press O.

• Scroll down to WiFi Network and press O again.

• Press O to turn on the WiFi module.

• Select "Set up network."

Connection methods:

There are three different ways to connect to a local WiFi access point:

1. • Scan for the network and connect manually (preferred method)
2. • Use another WiFi device - such as smartphone or laptop - and connect to the Display
3. • Use the WPS button on your broadband router

Follow the on-screen instructions to connect using one of the methods above. 

Once the device has been reconnected please allow time for the IHD to re-connect to the Smart Meters. 

You will also need to complete the eligibility checker after the account is setup and paired to the 2nd Generation Hub^R.

When the above is complete please let us know via the submit request or help options within the help centre or call in at 0333 600 0622.