A Wiser account already exists for my address from the previous owner, how do I create a new Wiser account?

Should you find that your Hub is already paired to another account, you will need to reset the Hub in order to remove the existing account and pair your own. 

Please be aware that as well as unpairing the user account, a reset will also wipe all schedules, rooms and devices from the system. This means that in addition to having to create/pair a new user account, you will need reset and readd the devices to the system.

 In order to factory reset the heat Hub:

1. Please press and hold the setup button.
2. Continue to hold until all the lights go off on the Hub. 
   This takes 20s.
3. Once all LEDs turn off release the setup button and wait for the setup LED to revert to a solid green. 
   You may need to wait for up to 2 minutes for the Hub to fully start up. 

Once this has been done, you can proceed with creating & pairing a new account.

Additional information:

Homeowner set up, app journey, how to register