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Articles in this section

  • Is there a monthly cost or contract?
  • If I move house do I have to buy a new system?
  • Where can I view the End User Licence Agreement and Privacy Policy?
  • My account hasn’t paired – what do I do?
  • I am moving out of my house, how can I make sure that the new tenants can't access my heat report? (WH)
  • A Wiser account already exists for my address from the previous owner, how do I create a new Wiser account?
  • Should I ever factory reset my Wiser HubR?

Should I ever factory reset my Wiser HubR? Follow

No - you should never have to do this yourself unless you have contacted technical support and in turn been directed to do so. 

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Related articles

  • My account hasn’t paired – what do I do?
  • Wiser Heat Hub
  • I am moving out of my house, how can I make sure that the new tenants can't access my heat report? (WH)
  • Have you changed your router or internet service provider?
  • If I move house do I have to buy a new system?

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