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Set-up / General

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  • Is there a monthly cost or contract?
  • If I move house do I have to buy a new system?
  • Where can I view the End User Licence Agreement and Privacy Policy?
  • My account hasn’t paired – what do I do?
  • I am moving out of my house, how can I make sure that the new tenants can't access my heat report? (WH)
  • A Wiser account already exists for my address from the previous owner, how do I create a new Wiser account?
  • Should I ever factory reset my Wiser HubR?

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