Troubleshooting

• Is there a monthly cost or contract?
• If I move house do I have to buy a new system?
• Where can I view the End User Licence Agreement and Privacy Policy?
• My account hasn’t paired – what do I do?
• I am moving out of my house, how can I make sure that the new tenants can't access my heat report? (WH)
• A Wiser account already exists for my address from the previous owner, how do I create a new Wiser account?

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• I’ve just upgraded to the new Wiser Home app, how do I access my account?
• I've just upgraded to the new Wiser Heat app, but I can't find Boost All. Where has it gone?
• I've upgraded to the new Wiser Heat app, but I can't see my smart plugs. Where have they gone?
• Is Wiser future proof?
• Can multiple users log into my Wiser account?
• What happens if I forget my password?

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• Support for Google routers on mesh networks (2.4 and 5Ghz)
• Support for BT routers on mesh networks (2.4 and 5 ghz)
• Post Office routers
• Have you changed your router or internet service provider?
• Why is my 4G router not connecting to Wiser?
• Do I need broadband?

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• Your miGenie Upgrade FAQs
• The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal? (WH)
• I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
• Replacing the batteries in my Wiser Radiator Thermostat
• How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
• My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?

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• eco-mode erklärt
• Wiser Smart Plug Überblick
• Raumthermostat Smarte Features
• Wiser Heat Hub
• Heizkörperthermostat erklärt
• Geräte – Hub

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