Troubleshooting

• How to identify your Wiser HubR model
• My Wiser devices are not on the latest firmware what do I do?
• Which Wiser underfloor heating controller do I need?
• Having trouble pairing your Thermostats during the initial setup?
• Is there a monthly cost or contract?
• Where can I view the End User Licence Agreement and Privacy Policy?

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• Why does my device show a full battery level when it is offline?
• Deleted schedules do not stay deleted.
• How do I find the option to boost all heating rooms?
• Is Wiser future proof?
• Can multiple users log into my Wiser account?
• What happens if I forget my password?

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• Support for Google routers on mesh networks (2.4 and 5Ghz)
• Support for BT routers on mesh networks (2.4 and 5 ghz)
• Post Office routers
• Have you changed your router or internet service provider?
• Do I need broadband?
• What happens if I lose my internet connection?

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• Why does my boiler keep running even when the heating is set to off in the Wiser app?
• How to manually control/override the Wiser Home devices.
• My Hub has factory reset automatically what do I do?
• The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
• I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
• Replacing the batteries in my Wiser Radiator Thermostat

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