Troubleshooting

• Wiser Home device compatibility list.
• Is my boiler compatible with Wiser?
• How to identify your Wiser HubR model
• My Wiser devices are not on the latest firmware what do I do?
• Which Wiser underfloor heating controller do I need?
• Having trouble pairing your Thermostats during the initial setup?

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• Why does my device show a full battery level when it is offline?
• Deleted schedules do not stay deleted.
• How do I find the option to boost all heating rooms?
• Is Wiser future proof?
• Can multiple users log into my Wiser account?
• What happens if I forget my password?

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• Support for Google routers on mesh networks (2.4 and 5Ghz)
• Support for BT routers on mesh networks (2.4 and 5 ghz)
• Post Office routers
• Have you changed your router or internet service provider?
• Do I need broadband?
• What happens if I lose my internet connection?

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• What is the difference between power cycling and factory resetting the Wiser HubR (1st & 2nd Generation)?
• How do I remove a device from my Wiser system?
• My floor temperature isn't being detected by the sensor when connected to the Electrical Heat Switch/UFH connection strip
• Why does my boiler keep running even when the heating is set to off in the Wiser app?
• How to manually control/override the Wiser Home devices.
• My Hub has factory reset automatically what do I do?

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