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  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal? (WH)
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
  • My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
  • Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
  • Should I ever factory reset my Wiser HubR?
  • What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?
  • Wiser HubR LED Behaviour Guide

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