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  • Why does my boiler keep running even when the heating is set to off in the Wiser app?
  • How to manually control/override the Wiser Home devices.
  • My Hub has factory reset automatically what do I do?
  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
  • My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
  • Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
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How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system? Follow

You should not use the Wiser Radiator Thermostat to close the valve when removing a radiator.

When removing a radiator always completely uninstall the Wiser Radiator Thermostat and then close the valve manually using a decorator cap. 

Once you have reconnected the radiator please re-attach the Wiser Radiator Thermostat and calibrate the device. 

  1. First, please ensure that the radiator thermostat is firmly attached to the valve.

  2. Twist the cap in the '+' direction for 8 seconds.

  3. Release the cap and allow a moment until the device displays a solid green LED with a red & blue LEDs flashing either side.

  4. Then please twist the cap in the '-' direction for 2 seconds.
    The LEDs will go off and the device is now calibrated. 

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