Your miGenie Upgrade FAQs
The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal? (WH)
I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
Replacing the batteries in my Wiser Radiator Thermostat
How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
Should I ever factory reset my Wiser HubR?
What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?

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My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do? Follow

If the supplied adapters don’t enable you to fit your Wiser Radiator Thermostat to your existing radiator, please see our handy Wiser Radiator Thermostat Adapter Guide, which offers suggested alternatives and where you can find them to buy.

Click here for Wiser Valve Adapter Guide