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Articles in this section

  • What is the difference between power cycling and factory resetting the Wiser HubR (1st & 2nd Generation)?
  • How do I remove a device from my Wiser system?
  • My floor temperature isn't being detected by the sensor when connected to the Electrical Heat Switch/UFH connection strip
  • Why does my boiler keep running even when the heating is set to off in the Wiser app?
  • How to manually control/override the Wiser Home devices.
  • My Hub has factory reset automatically what do I do?
  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
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My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do? Follow

If the supplied adapters don’t enable you to fit your Wiser Radiator Thermostat (1st or 2nd Generation) to your existing radiator valve, please see our handy Wiser Radiator Thermostat Adapter Guide, which offers suggested alternatives and where you can find them to buy. 

Click here for Wiser Valve Adapter Guide

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Related articles

  • Wiser Radiator Thermostat Valve Adapter Guide
  • Do Wiser Radiator Thermostats fit on all radiator valves?
  • What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?
  • 1st Generation Wiser HubR LED Behaviour Guide
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