Replacing the batteries in my Wiser Radiator Thermostat Follow
The centre LED will signal when the batteries need to be replaced. (as well as being view able in the app in settings - devices)
Replace the batteries with 2 x 1.5V IEC LR6 (AA) alkaline batteries, we advise to avoid using rechargeable, Zinc Carbon or Zinc Chloride batteries.
Ensure the batteries (+ and - ends) are correctly orientated. The polarity is indicated on the device’s terminals.
Radiator thermostat battery information :
When the time comes to replace your batteries in your Wiser Radiator Thermostat you may find that the batteries removed from the device are not fully depleted. The Wiser Radiator Thermostat requires a certain level of power to ensure that the motor operation is successful, when batteries deplete past a certain point there will not be enough power to drive the motor and the thermostat will show a low battery symbol within the app.
However, the batteries removed from your radiator thermostats can still be used in other items which require a lower level of power, some examples of such are : TV remotes, clocks and even the Wiser Room Thermostats which can run until they are fully depleted.
Comments
6 comments
It would be useful if it told you here how to change the battery..
Really stupid and unhelpful not to explain HOW to change the batteries.😡
It would be better if the polarity of the batteries was printed on the battery cover so it was easier to see which side had +ve upwards. It's impossible to see when replacing the batteries without removing from the radiator as the indicators are only visible from the rear.
You are absolutely right. Particularly if it's difficult to lie on the floor! Trouble is, geeks and wokes are limited in common sense.
What’s with all the flashing lights
You have the worst technical support I have ever encountered. Your customer service practically doesn't exist, and trying to contact you is nothing short of a miracle. This online technical support of yours is a sad joke. I have no idea who designed your Support Hub, but clearly, their goal was to mislead the user as much as possible and provide the least amount of information on operating your devices. For the high price users pay for your devices, which perform worse than the cheapest systems offered by the Chinese on AliExpress, you should be available 24/7 by phone. Why don't you have any Chat or Bot for quick online contact? Your FAQs don't sensibly answer any questions. Why don't you respond to any user questions on the forum?
Why don't you respond to any user emails?!
This is borderline fraudulent, and it's high time some regulatory body took a good, hard look at your practices.
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