Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?

Blank Screen - the screen of the Wiser Room Thermostat is designed to time out several seconds after use, in order to save battery life. 

Clock Symbol - If you have just installed your Wiser HubR or have received a new firmware update you may find that 30 minutes to an hour after installation and first connection to your WiFi network, the room thermostat screen goes blank or displays a clock symbol for up to 30 mins - this is the point at which your HubR will download the latest firmware and therefore the thermostat will go blank / display a clock symbol in order to accept updated graphics. There is no cause for concern, but please follow the steps below if this happens:

1. Do not remove batteries
2. Do not attempt to reset the thermostat
3. Do not remove the device from the Wiser Heat app
4. Wait 60 minutes, and when attempting to wake the thermostat up the screen will come back
5. If you still experience issues after a few hours please contact customer services for further advice