Your miGenie Upgrade FAQs
The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal? (WH)
I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
Replacing the batteries in my Wiser Radiator Thermostat
How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
Should I ever factory reset my Wiser HubR?
What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?

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I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system? Follow

After a power failure please give your Wiser system up to 15 minutes to fully recover. There is no need to reset or disconnect any of your Wiser devices during this period.