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  • Your miGenie Upgrade FAQs
  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal? (WH)
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
  • My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
  • Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
  • Should I ever factory reset my Wiser HubR?
  • What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?
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Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats? Follow

We advise against the use of re-chargeable batteries in the Wiser system, and recommend only the use of standard AA Alkaline batteries - non-rechargeable. This is due to the nature of re-chargeable batteries not being optimised for Wiser device system use. 

 

Most standard rechargeable batteries have a lower starting voltage than conventional disposable batteries,  which  means the Wiser Radiator Thermostat will not get the voltage required to drive the motor as designed, leading to a system potentially behaving at sub-optimal levels. 

 

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Related articles

  • Replacing the batteries in my Wiser Radiator Thermostat
  • What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?
  • If all of my radiators have Wiser Radiator Thermostats, do I need the Room Thermostat?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
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