Support for BT routers on mesh networks (2.4 and 5 ghz)

We have found that some BT routers do not allow you to split the 2.4Ghz network and 5Ghz network.

If you are unable to split the 2.4Ghz & 5Ghz networks please enable “compatibility mode” on the BT network/router. 

This should then provide a more stable connection between your Heat Hub and BT router. 

You may need to access the Web Interface of the network to do this or alternatively, speak with your internet service provider who may be able to make this change for your.