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  • Support for Google routers on mesh networks (2.4 and 5Ghz)
  • Support for BT routers on mesh networks (2.4 and 5 ghz)
  • Post Office routers
  • Have you changed your router or internet service provider?
  • Do I need broadband?
  • What happens if I lose my internet connection?
  • What happens if my internet connection stops working?
  • The Wi-Fi symbol on my Wiser Home app only shows 1 bar, will my system still work?
  • Wiser Cloud Service Status page
  • I'm having trouble connecting to the cloud - is there an issue?
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Post Office routers Follow

Some older Wi-Fi routers supplied by the internet service provider 'Post Office' do not support the type of security encryption required and therefore may not compatible with Wiser. 

The Wiser Hub controller supports WPA2-PSK encryption when setting up the home Wi-Fi connection.

The workaround is to get a range extender which supports WPA2-PSK and connect your Hub to the range extender.

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Related articles

  • Have you changed your router or internet service provider?
  • Support for BT routers on mesh networks (2.4 and 5 ghz)
  • What happens if I lose my internet connection?
  • I'm having trouble connecting to the cloud - is there an issue?
  • Support for Google routers on mesh networks (2.4 and 5Ghz)

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