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  • Support for Google routers on mesh networks (2.4 and 5Ghz)
  • Support for BT routers on mesh networks (2.4 and 5 ghz)
  • Post Office routers
  • Have you changed your router or internet service provider?
  • Do I need broadband?
  • What happens if I lose my internet connection?
  • What happens if my internet connection stops working?
  • The Wi-Fi symbol on my Wiser Home app only shows 1 bar, will my system still work?
  • Wiser Cloud Service Status page
  • I'm having trouble connecting to the cloud - is there an issue?
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The Wi-Fi symbol on my Wiser Home app only shows 1 bar, will my system still work? Follow

Yes – one bar indicates that the system is connected to the HubR and will be fully functioning. User experience won't be affected by the number of signal bars displayed. The lack of a connection is indicated by a red "!" . If this is the case, please contact Customer Support on 0333 6000 622 or via the submit case / help button options in the help centre. 

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