What happens if I lose my internet connection?

Wiser will continue to work normally if internet connection is lost. The app will also continue to work in the home if cloud connection is lost but local connection to the router is still established.

If both internet and cloud connection are lost but you need to make changes to the system, you can temporarily connect to the Wiser Hub through the setup network, to do so please follow the steps below: 

1. Tap the Setup button on the Wiser Hub to activate setup mode. The Setup LED will flash green when active. 
2. Navigate to the WiFi connections page on your mobile device and select the Wiser Home network. 
   The network may display "no internet available" this is to be expected. 
3. Return to the Wiser home app. 

Connecting to the system in this way will allow temporary access for up to 15 minutes, after 15 minutes setup mode will time-out. To reconnect at any time please simply repeat the steps above. 

For instructions on how to control the Wiser devices manually during a disconnection please see: How to manually control the Wiser Home devices.

NOTE: Some mobiles may prioritise a network connection and switch to mobile data when connected to the Wiser setup network as there is no network connection. This may prevent temporary access through the setup network, if this is the case please disable mobile data whilst connected to the setup network.