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  1. Drayton By Schneider Electric
  2. Troubleshooting
  3. Wi-fi / Connection

Articles in this section

  • Support for Google routers on mesh networks (2.4 and 5Ghz)
  • Support for BT routers on mesh networks (2.4 and 5 ghz)
  • Post Office routers
  • Have you changed your router or internet service provider?
  • Do I need broadband?
  • What happens if I lose my internet connection?
  • What happens if my internet connection stops working?
  • The Wi-Fi symbol on my Wiser Home app only shows 1 bar, will my system still work?
  • Wiser Cloud Service Status page
  • I'm having trouble connecting to the cloud - is there an issue?
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I'm having trouble connecting to the cloud - is there an issue? Follow

The latest information on cloud status can be found by visiting the following page:

https://wiser.draytoncontrols.co.uk/status

Watch this video explaining what to do if there’s a Wiser Cloud outage:
Controlling your Wiser System During a Cloud or Wifi Outage

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Related articles

  • Why won't my phone connect to the Wiser network?
  • Have you changed your router or internet service provider?
  • Support for BT routers on mesh networks (2.4 and 5 ghz)
  • A Wiser account already exists for my address from the previous owner, how do I create a new Wiser account?
  • Support for Google routers on mesh networks (2.4 and 5Ghz)

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