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  • I’ve just upgraded to the new Wiser Home app, how do I access my account?
  • I've just upgraded to the new Wiser Home app, but I can't find Boost All. Where has it gone?
  • I've upgraded to the new Wiser Heat app, but I can't see my smart plugs. Where have they gone?
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  • Can multiple users log into my Wiser account?
  • What happens if I forget my password?
  • Sometimes I see a red triangle displayed in my Heat Report, what does this mean?
  • I can’t find the Wiser Home app in the App Store
  • Why is the Wiser Home app not controlling my heating?
  • I get login failed when I try to log into the Wiser Home app?
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I've upgraded to the new Wiser Heat app, but I can't see my smart plugs. Where have they gone? Follow

 

In the new and improved Wiser Heat app, smart plugs now live in rooms, so after upgrading you may see them as unassigned. 

To get them back on your home page, simply go into settings and tap devices. Tap on the smart plug you want to assign and tap the pen next to "location" to choose the room in which it lives.

 

 

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