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  • Why does my device show a full battery level when it is offline?
  • Deleted schedules do not stay deleted.
  • How do I find the option to boost all heating rooms?
  • Is Wiser future proof?
  • Can multiple users log into my Wiser account?
  • What happens if I forget my password?
  • Sometimes I see a red triangle displayed in my Heat Report, what does this mean?
  • I can’t find the Wiser Home app in the App Store
  • Why is the Wiser Home app not controlling my heating?
  • I get login failed when I try to log into the Wiser Home app?
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Sometimes I see a red triangle displayed in my Heat Report, what does this mean? Follow

The red triangle shows when there is gap in your temperature data. Don’t worry, this doesn’t necessarily mean your system wasn’t working during this time, it could be for a number of reasons such as a temporary loss of connection or flat batteries. Short gaps in data are normal and frequent, so don’t worry too much about them unless they last for more than few hours, in which case please let us know.

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