Logo Support Hub
Submit a request
Sign in Contact Us Back to Wiser Back to Wiser Shop
  1. Drayton By Schneider Electric
  2. Troubleshooting
  3. The App

Articles in this section

  • I’ve just upgraded to the new Wiser Home app, how do I access my account?
  • I've just upgraded to the new Wiser Home app, but I can't find Boost All. Where has it gone?
  • I've upgraded to the new Wiser Heat app, but I can't see my smart plugs. Where have they gone?
  • Is Wiser future proof?
  • Can multiple users log into my Wiser account?
  • What happens if I forget my password?
  • Sometimes I see a red triangle displayed in my Heat Report, what does this mean?
  • I can’t find the Wiser Home app in the App Store
  • Why is the Wiser Home app not controlling my heating?
  • I get login failed when I try to log into the Wiser Home app?
See more

Sometimes I see a red triangle displayed in my Heat Report, what does this mean? Follow

The red triangle shows when there is gap in your temperature data. Don’t worry, this doesn’t necessarily mean your system wasn’t working during this time, it could be for a number of reasons such as a temporary loss of connection or flat batteries. Short gaps in data are normal and frequent, so don’t worry too much about them unless they last for more than few hours, in which case please let us know.

Was this article helpful?
32 out of 77 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • How to factory reset a Wiser room thermostat
  • Why is the Wiser Home app not controlling my heating?
  • Getting to know your Wiser Room Thermostat
  • My account hasn’t paired – what do I do?
  • How to factory reset a Wiser radiator thermostat

Wiser

Copyright © Drayton By Schneider Electric. All Rights Reserved.

English (GB) Deutsch