• This usually means that the username and/or password you’ve entered does not match our database; please try re-entering carefully.
• If this remains a problem you can hit the ‘reset’ password option in the app and this will send a temporary password to your e-mail. You’ll be asked to change this once you’ve logged in successfully.
• Also if outside the home check that your smartphone or tablet that you are using has an internet connection, otherwise you won’t be able to have remote control of your heating system.
• If you are having issues connecting to your system via the app outside the home ensure that you are not connected via Wi-Fi to a corporate or workplace Wi-Fi network. If so turn off your Wi-Fi and attempt connection via 3G/4G to see if this resolves your issue.
If you are still having an issue please do contact our technical support team via the submit request / help button in the help centre or give us a call on 0333 600 0622, and we can advise how best to progress your issue