Why is my 4G router not connecting to Wiser? Follow
Currently, there are a small number of 4G routers where the Wiser HubR is unable to have a successful or stable connection with the router. We are currently investigating to find the root cause and hope to have a solution in the near future. Apologies for any inconvenience this may cause.
At present we are aware of issues with the following routers:
Huawei -B311-98B6
Huawei B311S-220
Huawei HG635 Super Router
Huawei B818-260 4G
Huawei B535-232 4G
Huawei B311S-220
If you are experiencing difficulties, please contact customer services.
Comments
7 comments
Not able to “join” the handset now I am accepted as linked to the hub
Is there a fix or work around for the 4g router problem?
Has this been fixed yet? I have a Huawei AI cube 4g router that won’t stay connected to the wiser hub. I did find a work around which involved removing the WiFi password. The hub then connected to the router no problem but obviously this means anyone can get onto your network. I set up the guest WiFi without setting a password so that no one can see any of the devices on my network.
Can somebody else try this and see if it works for them. I’m not sure if this is the same problem that this article refers to.
@Steven Peck, I like the sound of guest network workaround, but I totally agree it is not ideal seeing as anybody could connect to the network.
I have the Huawei 5G CPE Pro router with a Vodafone 5G sim in it and tried your workaround and it seems to be working fine now. Not ideal having to have an unsecured guest network permanently on but I guess that gets it working.
I have a TP-Link MR600 router that I have connected with a separate sim in it and the Wiser Hub connects to that one no problem. I think the issue is specific to Huawei routers. The problem I had with the TP-Link router was the speeds is slower and the wifi range is not as good as the 5G CPE Pro router.
I am not able to switch on a Guest network without a password and the HUB doesnt seem to connect at all. I have a Huawei 5g router from vodafone. Is there any settings I can switch to get this working ?
Hi, I have the same issue but currently connecting the hub to my wifi extender to get around this. Not great but a quick get around.
I have a BT route with a fibre to house connection. It runs at 120 mps. The problem is when I am on a 5g channel it won’t connect to the supplied wiser router. The call centre for wiser told me that if I use a 2.4 g net work it would be ok this they said was because it needed updating. I did this and it connected right away but my speed has dropped to 10 - 20 mps
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