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6 comments

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    Jeff Lee

    Not able to “join” the handset now I am accepted as linked to the hub

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    Dan

    Is there a fix or work around for the 4g router problem?

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    Steven Peck

    Has this been fixed yet? I have a Huawei AI cube 4g router that won’t stay connected to the wiser hub. I did find a work around which involved removing the WiFi password. The hub then connected to the router no problem but obviously this means anyone can get onto your network. I set up the guest WiFi without setting a password so that no one can see any of the devices on my network.

    Can somebody else try this and see if it works for them. I’m not sure if this is the same problem that this article refers to.

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    shafi550

    @Steven Peck, I like the sound of guest network workaround, but I totally agree it is not ideal seeing as anybody could connect to the network. 

    I have the Huawei 5G CPE Pro router with a Vodafone 5G sim in it and tried your workaround and it seems to be working fine now. Not ideal having to have an unsecured guest network permanently on but I guess that gets it working.

    I have a TP-Link MR600 router that I have connected with a separate sim in it and the Wiser Hub connects to that one no problem. I think the issue is specific to Huawei routers. The problem I had with the TP-Link router was the speeds is slower and the wifi range is not as good as the 5G CPE Pro router.

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    Paul Cooley

    I am not able to switch on a Guest network without a password and the HUB doesnt seem to connect at all.  I have a Huawei 5g router from vodafone.  Is there any settings I can switch to get this working ?

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    jack.coldicott

    Hi, I have the same issue but currently connecting the hub to my wifi extender to get around this. Not great but a quick get around.

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