Currently, there are a small number of 4G routers where the Wiser HubR is unable to have a successful or stable connection with the router. We are currently investigating to find the root cause and hope to have a solution in the near future. Apologies for any inconvenience this may cause.
At present we are aware of issues with the following routers:
Huawei HG635 Super Router
Huawei B818-260 4G
Huawei B535-232 4G
If you are experiencing difficulties, please contact customer services.