Energy Services Trial

Home Carbon Footprint

• How do you calculate the number of trees in the Home Carbon Footprint section?
• What does my Home Carbon Footprint show me?

How the weather affects your heating

• What does a grey bar mean on my How The Weather Affects Your Heating graph?
• What does the How The Weather Affects Your Heating Graph Actually Show?

Energy Saved

• Why is the energy savings amount changing so regularly?
• I have missing data in my Total Monthly Spend chart, will this impact my Energy Savings chart?
• Why has the amount saved last month, changed during this current month?
• How do you convert heating hours to pounds and kWh?
• Why do I see £0 or 0kWh saved in my Energy Saved tile?

Total Monthly Spend

• I removed a Wiser Plug from my app, why is it still displayed in Insights+?
• One of my Wiser Plugs is ‘off’, why do I still see it on the list?
• What does the “Smart Plugs” tab show me under my Total Monthly Spend Graph?
• What does the warning triangle mean next to my electricity or gas readings?
• Why don’t I see arrows on my Total Monthly Spend graph?
• What does the Total Monthly Spend graph actually show me?

Recent Consumption

• My electricity consumption for the last 30 minutes seems too high, why?
• What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
• Why do I see different numbers on my Trio In Home Display and in my Wiser App for Recent Consumption?
• Why do I see a warning triangle next to my recent electricity or gas consumption?
• What do the colours mean on my Recent Consumption graphs?

Trio In Home Display

• Why is the System Status screen on my Trio IHD showing a WiFi error?
• Why has the screen on my Trio IHD turned off / gone blank?
• Why is my Trio In Home Display not showing any readings?

General/Getting Started

• What is the difference between kW and kWh?
• I have set up my Trio IHD but I still see my old 'Insights' page, why?
• If I join half way through the month, what data will I see in my monthly graphs?
• My app says learning from your data, how long will it say this for and when will I have full access to the feature?