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Drayton By Schneider Electric
Energy Services Trial
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Energy Services Trial
Trio In Home Display
Why is the System Status screen on my Trio IHD showing a WiFi error?
Why has the screen on my Trio IHD turned off / gone blank?
Why is my Trio In Home Display not showing any readings?
General/Getting Started
How do I set up my Trio In Home Display?
What is the difference between kW and kWh?
I have set up my Trio IHD but I still see my old 'Insights' page, why?
If I join half way through the month, what data will I see in my monthly graphs?
My app says learning from your data, how long will it say this for and when will I have full access to the feature?
Recent Consumption
My electricity consumption for the last 30 minutes seems too high, why?
What does ‘awaiting data’ mean under my electricity and gas Recent Consumption graphs?
Why do I see different numbers on my Trio In Home Display and in my Wiser App for Recent Consumption?
Why do I see a warning triangle next to my recent electricity or gas consumption?
What do the colours mean on my Recent Consumption graphs?
Total Monthly Spend
I removed a Wiser Plug from my app, why is it still displayed in Insights+?
One of my Wiser Plugs is ‘off’, why do I still see it on the list?
What does the “Smart Plugs” tab show me under my Total Monthly Spend Graph?
What does the warning triangle mean next to my electricity or gas readings?
Why don’t I see arrows on my Total Monthly Spend graph?
What does the Total Monthly Spend graph actually show me?
Energy Saved
Why is the energy savings amount changing so regularly?
I have missing data in my Total Monthly Spend chart, will this impact my Energy Savings chart?
Why has the amount saved last month, changed during this current month?
How do you convert heating hours to pounds and kWh?
Why do I see £0 or 0kWh saved in my Energy Saved tile?
How the weather affects your heating
What does a grey bar mean on my How The Weather Affects Your Heating graph?
What does the How The Weather Affects Your Heating Graph Actually Show?
Home Carbon Footprint
How do you calculate the number of trees in the Home Carbon Footprint section?
What does my Home Carbon Footprint show me?