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Articles in this section

  • My Hub has factory reset automatically what do I do?
  • The flame on my app/thermostat is displayed indicating the heating is on, however my boiler isn’t on. Is this normal?
  • I had a power failure and when Wiser powered up again I couldn’t see any measured temperature in the app and the room/radiator thermostats were unresponsive. Does it mean I have to recommission the system?
  • Replacing the batteries in my Wiser Radiator Thermostat
  • How do I fully close the Wiser Radiator Thermostat so that I can drain down the radiator to take it off the wall without draining the whole system?
  • My Wiser Radiator Thermostat doesn’t fit on my current radiator valves, what should I do?
  • Can I use re-chargeable batteries in my Wiser Radiator Thermostats and Wiser Room Thermostats?
  • Why is my Wiser Room Thermostat screen blank and/or displaying a clock symbol?
  • What should I do if one of my Wiser Radiator Thermostats is no longer connected to the system?
  • Wiser HubR LED Behaviour Guide

Wiser HubR LED Behaviour Guide Follow

LED Behaviour

 

Setup LED

LED Description
Amber: Solid Amber & Green: Flashing, Red: Solid, Green: Solid

Hub is starting up or booting.

Green: Solid

Hub is powered on and operating as normal.

Green: Flashing

Temporary Wi-Fi® network of Hub is enabled

Amber & Green: Flashing

The Hub is actively searching for the device to pair.

Red: Flashing

Wi-Fi® Error

Hub is unable to connect to your Wi-Fi® network.

Check if your router is powered on and operating as normal. If you have changed your Wi-Fi® credentials or installed a new router, configure the hub accordingly.

Firmware update

During the firmware update process, Hub will disconnect from Wi-Fi®.

Red: Solid

Hub cannot connect to Wiser Cloud.

The hub continues to control the connected devices as normal.

The App will only connect to the Hub when your smartphone is in the same Wi-Fi® network as the Hub.

To view the full table please click here.

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