1. This should be a sticker that can be attached to the hub.
2. There needs to be a better trouble shooting FAQ when the Wiser app indicates it cannot connect. It currently states my router configuration has changed even though it hasn’t and every other device on the network is working/didn’t go offline. Directions to trouble shoot and/or link should be on the same app pop up as a second option.
Spent over 2 hrs today trying to get RS to join hub. Both brand new out of box "kit 1"
Spoke to technical who made several suggestions over ½ hr and still no connection. They then said "Keep trying"
What kind of help is that. I did eventually get it to work but took many RS reboots and 4 hub reboots. As it is in a customer's house it doesn't bode well and I expect I will have to change it for a traditional 522 and combi stat.
Drayton are welcome to contact me
You have the worst technical support I have ever encountered. Your customer service practically doesn't exist, and trying to contact you is nothing short of a miracle. This online technical support of yours is a sad joke. I have no idea who designed your Support Hub, but clearly, their goal was to mislead the user as much as possible and provide the least amount of information on operating your devices. For the high price users pay for your devices, which perform worse than the cheapest systems offered by the Chinese on AliExpress, you should be available 24/7 by phone. Why don't you have any Chat or Bot for quick online contact? Your FAQs don't sensibly answer any questions. Why don't you respond to any user questions on the forum?
Why don't you respond to any user emails?!
This is borderline fraudulent, and it's high time some regulatory body took a good, hard look at your practices.
Comments
4 comments
1. This should be a sticker that can be attached to the hub.
2. There needs to be a better trouble shooting FAQ when the Wiser app indicates it cannot connect. It currently states my router configuration has changed even though it hasn’t and every other device on the network is working/didn’t go offline. Directions to trouble shoot and/or link should be on the same app pop up as a second option.
This keeps happening to me, so I agree with the above comment.
Spent over 2 hrs today trying to get RS to join hub. Both brand new out of box "kit 1"
Spoke to technical who made several suggestions over ½ hr and still no connection. They then said "Keep trying"
What kind of help is that. I did eventually get it to work but took many RS reboots and 4 hub reboots. As it is in a customer's house it doesn't bode well and I expect I will have to change it for a traditional 522 and combi stat.
Drayton are welcome to contact me
You have the worst technical support I have ever encountered. Your customer service practically doesn't exist, and trying to contact you is nothing short of a miracle. This online technical support of yours is a sad joke. I have no idea who designed your Support Hub, but clearly, their goal was to mislead the user as much as possible and provide the least amount of information on operating your devices. For the high price users pay for your devices, which perform worse than the cheapest systems offered by the Chinese on AliExpress, you should be available 24/7 by phone. Why don't you have any Chat or Bot for quick online contact? Your FAQs don't sensibly answer any questions. Why don't you respond to any user questions on the forum?
Why don't you respond to any user emails?!
This is borderline fraudulent, and it's high time some regulatory body took a good, hard look at your practices.
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